Sarina 3x12 Glossy Ceramic Fishscale Tile in Cloud Sample

Our order processing timeframe is up to 2 business days, which does not include transit time. For orders being shipped within the United States, the estimated delivery time is typically within 5-7 business days for standard rates. Please be aware that shipping duration may vary based on your geographical location.

For the transportation of orders weighing 100 lbs. or more and less than 9 pallets (not exceeding 19,999 lbs), we entrust a specialized freight carrier for their expertise in securely shipping large parcels. Freight delivery orders are palletized and delivered exclusively curbside during daytime hours Monday through Friday. 

Curbside entails the delivery being made to the sidewalk or street front of a residential or business property. It is important to note that with curbside delivery, the carrier is not responsible for bringing the package inside the building or residence, and no supplementary services, such as unpacking, installation, or setup, are provided. The recipient assumes the responsibility of retrieving the package from the curbside and subsequently moving it to their desired location within their premises. As part of their service, the carrier may proactively contact you 1-2 days prior to the scheduled delivery date to coordinate an estimated time of arrival. To ensure a smooth and timely delivery, kindly supply a valid phone number to minimize any potential delays.

To ensure the secure unloading of shipments, a mandatory liftgate service is included for all residential deliveries. This essential service facilitates the lowering of your order from the truck to the ground, ensuring utmost safety. A corresponding liftgate fee is included in the shipping rate to cover the associated benefits of this service, as it greatly enhances the delivery process for residential addresses.

No, we currently do not ship outside of the United States.

If, for any reason, you are not completely satisfied with your purchase, please contact us within 30 days of the delivery date to initiate a return or exchange process. To qualify for a return or exchange, it is necessary to provide proof of purchase, and the item(s) must be in their original, unaltered condition. Please note that special orders and installed items are not eligible for return or exchange. For further information regarding our return policy, kindly refer to the details provided in our refund policy.

Should you require assistance, our customer support team can be contacted via our live chat feature. We are committed to providing prompt and helpful service to meet your needs.